In an effort to combat credit card fraud and to prevent the purchases of our products by minors, ExudeHookah.com reserves the right to request additional verification before an order is processed and shipped. We only ask for this information to verify the identity of the credit card holder and said information is not shared with outside parties.
What happens if I cannot be verified by the Age Verification process?
A small percentage of our customers may not be verifiable due to limited availability of publicly available information contained within Age Verification databases. If this happens, we will attempt to contact you via phone and email to verify your age. To do this we typically require a copy of your driver's license or some other form of government issued ID that verifies your date of birth.
All sale are final, we don't accept return
All orders are packaged up with the proper and discreet packaging materials so orders arrive in perfect condition. Domestic orders usually ship out within 1-2 business days.
Please allow 2-3 full business days for international orders to be shipped out
**We are not responsible for any lost or damaged items once they leave our warehouse. We take excellent care to correctly package your items, however if any damage occurs due to the error of the shipping company in question, the damage is their responsibility.**